Telecommunicator

Posted: 06/24/24

Job Description:

Telecommunication Officers independently handle all types of non-emergency, and emergency 911 calls, dispatching police, fire, ambulance and public works for timely responses to all incidents, including emergency situations which may be potentially life-threatening in nature. Initial assignments, with guidance, usually involve: responding to telephone inquiries by recording appropriate information, determining priority of assignment, and relaying information to proper source.

Dispatching first responders to respond to calls for assistance which are of a routine or emergency nature, providing special instructions as necessary, maintaining radio contact with and status of numerous first responders assigned to a geographical section of the County providing assistance to first responders in the form of license number and address verification, data from police reports, directions, pertinent information concerning emergencies, and contacting other public safety agencies making inquiries into local, state and national databases to obtain/record information on arrest warrants, driver history, stolen property, missing persons, vehicles, firearms, etc. reassigning incidents to other or additional police units as priorities, needs and conditions change.

• Must be a citizen of the United States
• Must be at least eighteen (18) years of age
• Possess a High School Diploma or equivalent
• Possess a valid driver’s license
• Pass a criminal background check
• Must be able to multitask
• Must be able to work Holidays/weekends/overnights
• Ability to work in a fast-paced, high stress environment
• Sound judgement, strong problem-solving skills
• Ability to react quickly in crisis situations
• Commitment to customer service and exceptional follow through
• Must be able to accurately type at least 35 wpm
• Successfully complete minimum training requirements and required certifications

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